Returns and Replacements

Garvagh Lighting have a 7 working day returns policy in case you change your mind. All items in stock at our warehouse at the time the order was placed will be restocked free of charge. Any items ordered in especially will be subject to a 25% restocking fee. All items must be returned at the expense of the customer, in its original packaging and in a resalable condition. A collection can be arranged from you via our couriers if this is more suitable, the cost for this will be deducted from the refund.

The fixture cannot have been modified in any way or installed. It must be returned in its original packaging complete with any parts supplied, including lamps. All packaging from your delivery must be kept in a secure dry environment in case you need to return any part of your order to us.

Failure to meet any of the above criteria may result in the refusal of a refund.

Goods returned after 7 working days that were not in stock at our warehouse will not be accepted. Goods returned after 7 working days that were in stock will be subject to a 25% handling fee.

Your refund will be made within 14 working days of return of the goods via the original payment method.

Damaged or Broken glass doesn’t constitute as faulty goods. You must inform Garvagh Lighting of any damages within 7 working days at which point replacements will be arranged and dispatched.

Please note that all fittings are supplied complete with free of charge lamps or tubes and are therefore excluded from warranty or damaged on delivery replacement.

Garvagh Lighting will in no way be liable for any costs incurred due to faulty goods or shortages, such as electricians fees etc.

 Garvagh Lighting must be notified by email or telephone before any goods are returned.  We will then forward you a return form for completion and return with your goods.

We would request that goods are received back at our offices Garvagh Lighting, Unit 3/1 Meadow Mill, Water Street, Stockport, SK1 2BY or other instructed address within a maximum of 28 days of cancellation of your order

 Trade orders fall outside of our usual website terms and are deemed non-returnable. This includes orders on which a discount was agreed with the customer prior to ordering the goods.